FAQ

1. Ordering & Production

Q: Are your products made to order?
A: Yes! All our posters and t-shirts are made-to-order to ensure the highest quality. This means we print and produce your items after you place an order, reducing waste and ensuring exclusivity.

Q: How long does production take?
A: Production typically takes 1-3 business days, depending on order volume. We process most orders within 24 hours.

Q: Can I modify or cancel my order after placing it?
A: Since we start production quickly, modifications or cancellations are only possible within the first 12 hours after ordering. Contact us ASAP at help@posterhaven.net.

2. Shipping & Delivery

Q: Do you ship worldwide?
A: Yes! We offer global shipping and fulfill orders from multiple locations to ensure faster delivery.

Q: How long does shipping take?
A: Estimated delivery times:

  • USA & Canada: 3-7 business days
  • Europe: 5-10 business days
  • Australia & New Zealand: 6-12 business days
  • Rest of the world: 7-15 business days

*MORE INFO ON OUR SHIPPING PAGE*

Shipping times depend on location and carrier delays. You’ll receive a tracking link once your order ships.

Q: How much does shipping cost?
A: Shipping rates vary by region and are calculated at checkout. We also offer FREE shipping on your first order!

3. Returns & Exchanges

Q: Do you accept returns?
A: Yes! We offer a 100-day hassle-free return policy. If you’re unsatisfied with your order, contact us at help@posterhaven.net for a return or exchange.

Q: What if my item arrives damaged?
A: If your order arrives damaged or defective, send us a photo within 7 days of receiving it, and we’ll be happy to help.

4. Product Quality & Care

Q: What materials are used for your posters and tees?
A:

  • Posters: High-quality, premium-grade paper with vibrant, fade-resistant inks.
  • T-Shirts: 100% heavyweight cotton, pre-shrunk for durability and comfort.

Q: How should I care for my t-shirt?
A: To keep your tee looking fresh:

  • Wash in cold water with similar colors
  • Tumble dry low or hang dry
  • Do not iron directly on printed designs

5. Payments & Security

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, Google Pay, and more.

Q: Is my payment secure?
A: Yes! We use SSL encryption to keep your payment information safe. We never store or share your payment details.

6. Custom Orders & Bulk Discounts

Q: Can I request a custom design?
A: At the moment, we do not offer fully custom designs, but we’re always open to suggestions! Follow us on Instagram for new drops and limited-edition collections.

Q: Do you offer bulk discounts?
A: Yes! For bulk or wholesale inquiries, email us at help@posterhaven.net for special pricing.

7. Contact & Support

Q: How can I contact you?
A: Reach us via:
📧 Email: help@posterhaven.net
📲 Instagram: @posterhaven.official